At Qebzora, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We want you to feel confident about how we manage your information, and we are committed to being transparent, responsible, and respectful with your data.

1. Who We Are

Qebzora is a UK-based company offering moving, delivery, packaging, and courier services. This Privacy Policy applies to all individuals who use our services, visit our website, communicate with us, or engage with us in any way, including online, by phone, in writing, or in person.

2. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you depending on the nature of your interaction with us. This includes:

• Identity and Contact Data: Name, email address, phone number, postal address, and any identification details you provide for booking or compliance purposes.
• Booking and Service Data: Details of your move or delivery, including pickup and drop-off addresses, inventory, service requests, special instructions, and documentation.
• Payment and Financial Data: Billing address, payment method, transaction records, and financial interactions with us. We do not store credit card numbers or security codes.
• Technical Data: IP address, device type, operating system, browser type, usage logs, and website interaction data collected via cookies and analytics tools.
• Communication Data: Emails, live chats, call recordings, online forms, feedback, complaints, and survey responses.
• Marketing and Preference Data: Your preferences in receiving marketing communications, and how you engage with our content and campaigns.

We may also collect limited data about other individuals involved in a move, such as emergency contacts or recipients, only for the purposes of facilitating our services.

3. How We Collect Your Data

• Direct interactions: When you fill in forms on our website, call us, send us an email, book a service, or speak to a Qebzora team member.
• Automated technologies: When you interact with our website, we may collect technical data through cookies, log files, and analytics software.
• Third parties: We may receive personal data about you from partners, lead generation services, or public sources, provided it is lawful and relevant to our operations.

4. How We Use Your Personal Data

We will only use your personal data when legally permitted. Most commonly, we use it in the following ways:

• To fulfil our contractual obligations to you, including service delivery, scheduling, billing, and customer support.
• To respond to your enquiries, provide estimates, and handle follow-up communication.
• To improve our website, services, and customer experience using usage data and feedback.
• To notify you of service updates, schedule changes, or safety issues.
• To send you marketing or promotional content if you have opted in to receive it.
• To comply with legal obligations, such as recordkeeping for tax, insurance, or claims processing.

Our goal is always to use the minimum amount of personal data necessary for each purpose and to do so in a way that protects your privacy and interests.

5. Legal Bases for Processing

• Performance of a contract: When you request a service from us, we need your data to deliver that service.
• Consent: When you voluntarily opt in to receive newsletters, offers, or participate in optional surveys.
• Legal obligation: When we need to retain data for regulatory, legal, or tax purposes.
• Legitimate interest: When it is necessary for the efficient operation of our business and does not override your rights (e.g., fraud prevention, analytics, service improvement).

6. Data Sharing and Third Parties

We will never sell or rent your personal data to third parties. However, we may share your information with trusted third parties when necessary to provide our services or to comply with legal requirements. These include:

• Service partners such as subcontracted movers, storage providers, and vehicle rental services.
• IT providers, website hosts, email platforms, and payment processors who support our operations.
• Professional advisors such as lawyers, auditors, and insurers.
• Government authorities, courts, or law enforcement agencies if legally required.

All third parties are required to adhere to data protection laws and to use your information only for the agreed purpose. We ensure appropriate data processing agreements are in place.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, regulatory, tax, accounting, or reporting requirements. The retention periods we use are:

• Booking and transaction data: retained for up to 7 years.
• Email and communication records: typically kept for 2 years.
• Website analytics: anonymised or deleted within 12–24 months.
• Marketing preferences: reviewed and updated at least every 2 years.

After these periods, data is securely deleted or anonymised unless legal obligations require otherwise.

8. International Data Transfers

We primarily store and process your data within the United Kingdom. If any personal data is transferred outside the UK (e.g., for cloud hosting or international logistics partners), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or UK adequacy decisions.

9. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data. These include encryption, secure servers, access controls, password policies, staff training, and regular audits. While no system is completely immune from risk, we take reasonable steps to prevent data loss, misuse, unauthorised access, or disclosure.

10. Your Data Rights

You have several rights under the UK GDPR regarding your personal data, including:

• The right to access the data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data where there is no legal reason to retain it.
• The right to restrict or object to certain types of processing.
• The right to request a copy of your data in a portable format.
• The right to withdraw your consent at any time, where consent is the basis for processing.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within one calendar month unless extensions apply.

11. Marketing and Communication Preferences

You can choose to receive or stop receiving marketing communications from us at any time. Each marketing email will include a clear unsubscribe link. You may also contact us directly to update your communication preferences or to opt out entirely.

12. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and improve functionality. You can choose to accept or refuse cookies through your browser settings. For more details, please refer to our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will revise the “Effective Date” and notify you if changes are significant. We recommend checking this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise your rights, please contact us at our contact page.